Terms of Sales

These general conditions of sale govern the distance selling of products in a store accessible via the Internet, www.larmorieofficiel.fr , to individuals and businesses and are intended to define the rights and obligations of the Larmorie company and the customer.

Larmorie Official
178, rue du temple
75003 Paris
Tel: 01 48 87 36 11
Email: contact@larmorieofficiel.fr

Company subject to value added tax and identified by number FR 77 838 368 629, registered in the Paris trade and companies register under number 838 368 629, and with share capital of €8,000.

The publication manager is: Sophie GAMBY

PRODUCTS SOLD

The characteristics of the products you order are indicated on the product sheets on the site. All products offered comply with current French legislation. This information is provided by the manufacturers and transcribed on the product sheet. The warranty period is listed on the product item sheet. The warranty is a guarantee against manufacturing defects and hidden defects and not against normal wear and tear due to regular use or misuse of the product.

DISPLAYED PRICES

The prices of products and services are indicated in euros. All orders, whatever their origin, are payable in euros. The VAT included is the French VAT, its current rate is 20%. If the rate were to be changed upwards or downwards, this rate change could be immediately reflected in prices. Promotions cannot be combined on the same item. On the other hand, a basket can include several products, each carrying a different promotion.

GIFT CARDS

The gift card offer cannot be combined with any other discount (promo code, one-off promotional operation, etc.).

DELIVERY OUTSIDE FRANCE

The items you order are subject to French VAT at the current rate of 20%. You cannot recover this VAT. For any delivery to a country in the European Community (other than mainland France and DROM), shipping costs must be added to the price of the product(s) ordered. These shipping costs are calculated before your order is validated for acceptance.

ORDER REGISTRATION

Any order signed by the consumer by "double click" (law of March 13, 2000 on electronic signature) as well as the entry of data on successive screen pages, the entry of your bank card number and its expiration date constitute an irrevocable acceptance conditions of sale and payment and will validate your transaction. The data recorded by the company Larmorie Officiel constitutes proof of all transactions carried out by Larmorie Officiel and its customers. The data recorded by the payment system constitutes proof of financial transactions. An order confirmation will be sent to you by email when your order is shipped.

PRE ORDER

Some products are on pre-order. For each product we will tell you the delivery time. If your order is processed early, you will be notified and your order will be delivered to you. You can cancel your order and get a refund before delivery. You will be notified by email of the progress of your order.

WITHDRAWAL PERIOD

You have 15 clear days from delivery to return the ordered product(s) to us for exchange or refund. Return costs are free, if the returned item is for an amount greater than or equal to €100 including tax. If this condition is not met, the return costs remain the responsibility of the customer and will not be refunded. The product(s) must be returned new, unused and in their original packaging.

MEDIATION OF DISPUTES

In the event of a dispute, the customer must write to contact@larmorieofficiel.fr and explain the reasons for his request. He can also write a letter to the following postal address:

For optimal follow-up, it is recommended to indicate on the various exchanges the identity of the customer as well as the order number concerned by the dispute. In the event of no response or non-agreement with our services after a minimum period of one week, the customer can contact the dispute mediation service on which larmorieofficiel.fr depends:

Paris Mediation and Arbitration Center (CMAP)
39 Franklin Delano Roosevelt Avenue
75008 Paris
Such. : 01.44.95.11.40
Email: cmap@cmap.fr
Website: www.cmap.fr

This service will handle the request if it is nevertheless admissible (proof(s) of attempt on the part of the customer to resolve the dispute with the site larmorieofficiel.fr; request concerning a dispute less than 1 year old).

REFUND

You have a period of 15 clear days from the date of receipt of your order to exercise your right of withdrawal without having to provide a reason or pay penalties, with the exception, where applicable, of shipping costs. back. You can deviate from this deadline if you are unable to travel and or at the same time you need to call on an immediate service necessary for your living conditions. In this case, you would continue to exercise your right of withdrawal without having to provide reasons or pay penalties. The item ordered will be refunded or exchanged if it is returned to us in its original condition and in their original packaging. Delivery costs remain your responsibility unless the returned item is for an amount greater than or equal to €100 including tax.

Furthermore, you cannot request a refund for your item if it is personalized.

To make a return request, please contact us by email via contact@larmorieofficiel.fr or by telephone on 01 48 87 36 11. You can return all or only part of your order.

You must return the product(s) to us within 15 days from the date of receipt of the return slip issued by our services. Upon receipt of your package in our warehouses, you will be notified by email of the reshipment or refund made.

PACKAGE RETURN FOR EXCHANGE OR REFUND

If you would like to exchange your product or get a refund. You will be asked to return the product to us at your expense by tracked letter unless the returned item is for an amount greater than or equal to €100 including tax . Upon receipt of the product, we will exchange or refund you, you will be notified by email.

If the product is lost during the return package, please send us the tracking number in order to send it to the Post Office. Without this tracking number, we will not be able to make a possible refund or exchange.

SECURE AND GUARANTEED PAYMENT

SECURE PAYMENT BY BANK CARD: visa, mastercard or american express.

For your security, we guarantee: The integrity of the data exchanged between our server and the server of our bank by a sealing method, The confidentiality of the data exchanged between you and the bank's payment server (number and validity date of the bank card, entered on the visual cryptogram) ensured by SSL encryption. Direct entry of bank card details on the bank's secure site (CIC) guaranteeing that neither we nor any technical intermediary will have knowledge of the information concerning the payment card. If paying by card, the transaction is supervised by 3D Secure.

SHIPPING COSTS

Shipping costs are free with a minimum purchase of €59 for any order delivered in Metropolitan France. However, for any order delivered outside mainland France, shipping costs are directly calculated based on the country of delivery. This information is available on the site larmorieofficiel.fr when choosing the shipping method and before paying for the order.

DELIVERY

Home delivery with Colissimo takes place within 3 to 5 working days, via La Poste services, after processing your order.

WARRANTY FOR YOUR ITEM

The warranty period for products purchased from Larmorie is 2 years. The warranty period runs from the date of receipt of the item. Products purchased from Larmorie are guaranteed against manufacturing defects and not against normal wear and tear due to regular use or misuse of the product. If in doubt whether or not the warranty is covered, you must send a photo of the item with the associated invoice to contact@larmorieofficiel.fr

You benefit from the legal guarantee of conformity provided for in articles L.217-4 to L.217-14 of the Consumer Code, providing for conformity of the item delivered with its description at the time of purchase. In the event of a lack of conformity, our services will validate your return request and you can choose between repair, replacement (art. L.217-9), or reimbursement (art. L.217-10) of the goods.

If the item purchased from Larmorie has a manufacturing defect, which becomes apparent after delivery, you must contact us by email or telephone and provide us with photos of the item. Our services will get back to you to carry out the repair, exchange or refund as quickly as possible.

Our services will also be able, after checking the product (physical presentation or sending photos to our customer service), to provide you with a certificate of irreparability to give to the carrier (airline, train company, etc.) in order to assert their guarantee and thus be reimbursed by it, if your dispute has been accepted by the said company contacted during your trip.