Privacy Policy

About Us

The Larmorie Officiel company manages the Larmorie brand website:

Our company is registered with the Paris RCS under number 838 368 629 and our VAT number is FR 77 838 368 629. Our head office is at 178 rue du temple 75003 Paris.

 

Your personal data

 Information you submit to us: In order to place an order on our website, you create a customer account, contact us or subscribe to our newsletter and other marketing activities, you generally provide us with the following data:

- Your identification data and contact details: your first name, last name, language and country from which you interact with us, as well as your contact data such as your email address, postal address, delivery address and your phone number.

- Economic and payment information: your bank details (please note that all payment transactions are encrypted by the receiving bank, we do not keep any card number), information on your purchases, your orders, your returns, etc.

- Your profile - if you open a customer account, you then create a profile and identify yourself during your visits to our website, data will therefore be saved such as your customer identifier and password, your recent purchases or your preferences.

- Additional personal information - You can also provide us with other personal information such as your date of birth, gender, etc. We are the only ones to collect and store this additional information, we use it in our analyzes in order to improve our services.

When we ask you to enter your personal data to access a functionality, some data is required fields since it is data that we need to allow you to access this functionality (for example to deliver a parcel to you we need your postal address).

It is important that the personal information shared about you is correct and up to date. Please notify us of any changes to information.

We do not store sensitive personal information in any way, so as our website is not intended for children, we do not store any data relating to children.

Data obtained via cookies

Subject to your consent, we use cookies and other similar technologies to facilitate your navigation on our site by adapting it to your equipment or search engine and to offer you products that correspond to your purchasing habits.

- Usage Data - this information includes the products and services you have purchased from us and how you use our website and applications.

Technical data - this information includes:

- Your IP address, your search engine and its version, your location and time zone, your browser extension, operating system and platform, but also other technical data about the device you use to browse our website.

- Information about your visit, including URLs and your click path, from and to our website (including date and time); the products you viewed or searched for; page response time, download errors, time spent on pages, interaction on pages (such as clicks and cursor movements), how you leave pages.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

Depending on the type of data we have about you, we may process it for the following purposes:

- To manage your registration as a user of our site: if you wish to use our services, we need to process your data to identify you as a user of the site and allow you to access the different features as well as personalized services. You can delete your account at any time by contacting us.

- To execute a purchase contract with you: your data is then used by us to keep you informed of the status of your order, prepare your order, accept your payment, give you access to after-sales service, reimburse you for your order. They also allow us to prevent possible fraud against you and against us during the purchase. If we consider the action to be fraudulent, this processing may allow us to block the transaction.

- To respond to requests addressed to customer service

- To improve our services: by using our site, you are informed that we process your browsing and purchasing data for analysis and statistical purposes. They allow us to better understand the way you use our site in order to improve its ergonomics and the quality of services.

- For marketing purposes: if you are subscribed to our Newsletter, we process your data to manage your subscription and send you targeted information via email or SMS according to the preferences you have indicated to us. We require your consent for any direct marketing. You can also unsubscribe from our communications at any time (for example to unsubscribe from the newsletter, simply click on the button “To unsubscribe, go to this page.” present at the bottom of all of our newsletters and validate your unsubscription).

Where you have given us your consent to receive direct marketing content, we may use the information you have provided to us for the following purposes:

- Sharing information on our events, products, services, current offers

- Recommendations on certain products or services that might interest you

- Customer study in order to better understand your expectations regarding our products and services offered by our site.

THIRD PARTIES

As part of your use of our site, you may receive information from third parties with whom we work to provide you with certain services. This could be:

- Financial institutions

- Fraud detection and prevention entities

- Logistics, transport and delivery services

- Service providers related to marketing and advertising

We may share your information with our third parties for the following reasons, for example:

- Payment services in order to make payment;

- Delivery companies to deliver your order;

- Credit and fraud prevention agencies to verify your credit and identity;

- Analysis software which allows us to process your information in order to optimize your purchasing journey on our site

We require third parties to commit to respecting the security of your personal information in accordance with the law. Third parties may only use your personal information according to our instructions and not for their own use.

WHAT ARE YOUR RIGHTS ?

Legal bases:

We process your data on legal grounds which depend on how you interact with our site.

- When you purchase products from our site, we need your personal data to execute the contract between us and you. For example, we need your contact details to deliver your order.

- We also rely on other legal grounds such as your legitimate interests. For example, we consider that it is in your interest that your identity cannot be used for fraudulent purposes, that our customer service people have access to your order information to better serve you, that we can better understand your use of our site to improve its ergonomics and the services we offer you

- We respect the importance given to consent in the new GDPR law.

 

The consent

Your consent must be given clearly and unequivocally. This is why, when you agree to receive our communications (via newsletters in particular):

- We explain to you the use we will make of your data and the type of communication you will receive

- You must check a box validating your consent to subscribe

- Children under 13 cannot give consent

- You can withdraw your consent at any time. If you wish to unsubscribe from our direct marketing via newsletter, you can unsubscribe at any time by clicking on the link located at the bottom of each email “To unsubscribe, go to this page. » A page then opens and you just have to click on the “validate your unsubscription” button. If you have a customer account on our website, you can also unsubscribe or modify your preferences by connecting to your profile.

Cookies (including those in advertising banners) require a specific opt-out.

Other rights

In accordance with the “Informatique et Libertés” law of January 6, 1978, as amended by the law of August 6, 2004, the Customer has the right to access, rectify, modify and delete data concerning him.

- Right of access to data: offering you the possibility of receiving a copy of the personal information that we hold about you

- Right to rectification: give you the possibility of requesting the correction of inaccurate information concerning you.

- Right to delete your personal data: give you the means to ask us to delete your data.

The site is declared to the National Commission for Information Technology and Liberties - CNIL under number 1351361.

Regardless of the purpose or legal basis for which we process your data, you can therefore send us an email at any time and at no cost to benefit from your rights. contact@larmorieofficiel.fr

Or send us a letter to the following address:

Please note, however, that we are not always able to respond to this request for legal reasons which we will explain to you, if necessary, after receiving your request.

If you have a customer account, you can also modify your personal contact details from your customer area by identifying yourself using your email address and password.

SECURITY OF YOUR PERSONAL INFORMATION

Our website has appropriate security measures in place to protect against loss, use or unauthorized access, modification or disclosure of your personal information. All data you provide to us is saved on secure servers. We have also put in place procedures to manage any personal data breach.

In the case of creating an account, you have chosen a password. You are responsible for maintaining the confidentiality of this password. This is why we recommend that you choose an effective password and not share it.

We recommend that you only connect to secure networks, preferably private networks. Stay aware of the risks involved on public Wi-Fi networks.
If you receive an email claiming to be the brand we work for and asking you to provide personal information, please do not respond and forward the email to us so that we can take appropriate action.

All of our service providers work within the European Economic Area (EEA) and must therefore comply with the same legislation as us. In the event that some are located outside this space, we would like to assure you that the transfer of your data will be carried out with appropriate care. We have signed contractual clauses with each of them within the framework of the GDPR.

HOW LONG YOUR PERSONAL DATA IS STORED

We will keep your data as long as you remain a customer but also afterwards, in order to respond to any questions, complaints, or to maintain all the data necessary to meet legal, accounting or analysis requirements. We may also retain your data for research or statistical analysis. 
More specificly :
- As part of a subscription to our newsletter, we will no longer contact you if you have not opened our newsletters for more than three years. 
Any changes to this policy will be updated on this page and, if appropriate, notified to you by email.